A coroner has warned that online mental health services are not equipped to handle acute crises, citing a case where repeated text-based interactions failed to prevent a suicide, leading to calls for better training, clearer public messaging, and improved risk assessment policies
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failure to act threatens patient harm and service collapse
Health NZ's work on medical scanning systems due to be completedneed for clear staff training in high-risk assessment
Online help services not designed for acute mental health crises coroner warnsSpotted something wrong on this page? Report a correction.
